Cancellation Policy

At The KAN Clinic we understand that things come up and sometimes you need to cancel or reschedule your appointment. We do however require a minimum of 36 hours’ notice, which enables us to allocate the time to another client. As we often spend a considerable amount of time on client preparation the day prior to appointments, this notice period also means that this valuable preparation time is not wasted.

Payment is taken in full at the time of booking your appointment.

Cancellations made with less than 36 hours’ notice, or failure to attend a scheduled appointment, will result in a charge of 100% of the consultation fee. This cancellation fee may be waived under exceptional circumstances at the discretion of the clinic.

Provided you give at least 36 hours’ notice, we will provide a full refund of the fees paid or reschedule the appointment to another agreed time. 

We strongly value our clients’ time and appreciate your consideration of our time in return.